FREQUENTLY ASKED QUESTIONS

SITE SECURITY
1) Is my ordering information secure?
2) Will my personal information remain private and confidential?
3) Why does The DVS Shoe Company require a security code for credit card purchases?

PURCHASING & SHIPPING INFORMATION
1) How do I ship to an address other than my billing address?
2) Will my family and friends see the price of an item when I ship a gift directly to them?
3) What are the shipping rates?
4) How can I check the status of my order?
5) How long will it be before I receive my order?
6) How does The DVS Shoe Company charge for tax?
7) What forms of payment do you accept?
8) I would prefer to pay by check or money order. Am I able to do that?
9) Do you ship to PO Boxes?
10) Do you ship to Military APO/FPO addresses?
11) Do you ship outside the continental United States?
12) I live in Hawaii or Alaska can you ship to me?
13) Does The DVS Shoe Company offer gift packaging?
14) Does The DVS Shoe Company offer gift certificates?

PRODUCT INFORMATION
1) How do I determine which size I should purchase?
2) Do you carry narrow or wide widths?
3) I have a particular product in mind and cannot find it. Where should I look?
4) How do I care for my slippers? Are they machine washable?
5) My slippers are worn out or defective, who can I talk to?

RETURNS & EXCHANGES
1) How can I return a previous DVS Shoe Company purchase?
2) I bought my shoes from another retailer, can I return them to The DVS Shoe Company?
3) Why hasn't my exchange shown up on my credit card statement?

COMPANY INFORMATION
1) How do I contact The DVS Shoe Company?
2) How do I sign up to receive emails from The DVS Shoe Company?
3) How can I receive a catalog from The DVS Shoe Company?
4) Where can I find stores in my area?


SITE SECURITY

1) Is my ordering information secure?

Yes. The DVS Shoe Company uses industry standard Secure Sockets Layer (SSL) software to secure e-commerce transactions. This software encrypts your credit card number and other personal information so that it cannot be read as the information travels over the internet.

In addition, we also take steps to protect your personal information in our facilities. Access to your personal information is restricted to those employees who need it to process an order or carry out a requested task. Finally, we rely on third-party service providers for the physical security of some of our computer hardware for added security.

Please note that technical experts agree that online purchases are far safer than traditional credit card transactions (restaurants and stores) because the information is immediately encrypted.

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2) Will my personal information remain private and confidential?

Yes. The DVS Shoe Company does not sell, share, or rent your personal information to anyone. We do everything possible to protect this data. Please see our Privacy Policy for additional information.

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3) Why does The DVS Shoe Company require a security code for credit card purchases?

The use of the security code helps The DVS Shoe Company identify fraud transactions and helps protect from unauthorized use of credit cards.

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PURCHASING & SHIPPING INFORMATION

1) How do I ship to any address other than my billing address?

When you place an order, you will be prompted to enter a bill-to address and a ship-to address. Simply enter the address to which the purchase should be sent at this time.

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2) Will my family and friends see the price of an item when I ship a gift directly to them?

No, we do not enclose pricing information with any packages.

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3) What are the shipping rates?

The DVS Shoe Company offers FREE SHIPPING on all standard shipments, which may take 1-7 business days. Expedited shipping is available at an additional cost and will be an option during checkout.

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4) How can I check the status of my order?

If you place an order online, we will notify you via e-mail when we have received the order. You will receive an e-mail once your product is processed and when it has shipped. The final e-mail will include a FedEx tracking number for your reference. You may contact Customer Service with any questions at 1-855-DVS-7900.

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5) How long will it be before I receive my order?

Orders placed before 10:45am CST (Monday-Friday) will be processed and shipped on the same day. Shipping may take 1-7 business days. For more shipping information, see our Shipping & Return Policy.

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6) How does The DVS Shoe Company charge for tax?

Sales tax will be added to orders being SHIPPED TO Arkansas, California ,Illinois, Michigan, Missouri, Ohio, Tennessee or Texas. For all other states, no sales tax will be applied.

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7) What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and PayPal.

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8) I would prefer to pay by check or money order. Am I able to do that?

No.

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9) Do you ship to PO Boxes?

Yes, we ship to P.O. boxes in the continental United States via FedEx SmartPost

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10) Do you ship to Military APO/FPO addresses?

No, we cannot mail packages to APO/FPO addresses. We need a street address to process a shipment. We apologize for the inconvenience.

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11) Do you ship outside the continental United States?

Yes, with our trusted partner International Checkout.

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12) I live in Hawaii, Alaska or Puerto Rico - can you ship to me?

Yes, but free shipping and free returns do NOT apply and shipping charges are non-refundable.

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13) Does The DVS Shoe Company offer gift packaging?

No. We are sorry for any inconvenience this may cause.

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14) Does The DVS Shoe Company offer gift certificates?

Yes, please visit our Gift Certificates page to order in $25, $50 and $100 increments.

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PRODUCT INFORMATION

1) How do I determine which size I should purchase?

Visit our Sizing Chart page to find out which size will fit you best.

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2) Do you carry narrow or wide widths?

No

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3) I have a particular product in mind and cannot find it, where should I look?

You can type the product name or style number in the search bar at the top of the website. If you are unable to find a product, we may no longer carry it as we sometimes discontinue styles. You can also visit our Store Locator. Should you have any questions regarding availability, please contact Customer Service at 1-855-DVS-7900, Monday-Friday 7am-7pm (CST).

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4) How do I care for my shoes? Are they machine washable?

Not all styles are machine washable. Please visit our Care Instructions page for details.

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5) My shoes are worn out or defective, who can I talk to?

If you have a problem with your purchase, please call our Customer Service line at 1-855-DVS-7900, Monday-Friday 7am-7pm (CST). A representative will be able to help resolve the issue. If your product is found to be defective, we will gladly exchange it or credit your account if the product is no longer available. Please note: If you purchased the product through another retailer, you must return it to the store from which it was purchased.

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RETURNS & EXCHANGES

1) How can I return a previous DVS Shoe Company purchase?

For directions on how to return an item, please review our Shipping & Return Policy or contact Customer Service. Please note: If you did not purchase your shoes directly from The DVS Shoe Company, you must return them to the retailer from which they were purchased.

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2) I bought my shoes from another retailer, can I return them to The DVS Shoe Company?

No. All shoe returns must be made to the retailer from which they were originally purchased.

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3) Why hasn't my exchange shown up on my credit card statement?

We will notify you via e-mail once we have credited your account. Please note: It may take 3-5 days for the credit to show up on your credit card account. If you do not receive a notification from The DVS Shoe Company, please contact Customer Service.

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COMPANY INFORMATION

1) How do I contact The DVS Shoe Company?

You can reach our Customer Service department by calling 1-855-DVS-7900, Monday-Friday 7am-7pm (CST). You may also send an e-mail to customerservice@dvsshoes.com and a representative will respond as soon as possible.

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2) How do I sign up to receive emails from The DVS Shoe Company?

Visit our homepage where you may join our mailing list (located on the bottom left) to be included on all notifications and promotions.

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3) How can I receive a catalog from The DVS Shoe Company?

Sorry, we do not send out DVS Shoes Catalogs.

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4) Where can I find stores in my area?

Visit our Store Locator, but please note that most retailers carry limited inventory. To view our complete line and ensure in-stock availability, we suggest you shop online at www.dvsshoes.com.

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